Key Responsibilities:

• Act as the primary point of contact for assigned hotel accounts, addressing inquiries, resolving issues, retaining customers through renewals and providing ongoing support.
• Monitor account health and proactively seek opportunities for upselling and cross-selling additional services.
• Conduct needs assessments and deliver tailored presentations to showcase the benefits and ROI of potential solution upselling.
• Manage any new solution sales cycle from prospecting to closing, ensuring a smooth transition from sales to implementation.
• Collaborate with the marketing team to develop strategies and campaigns that resonate with hotel clients.
• Track sales activity and customer interactions in CRM software to ensure accurate reporting and forecasting.
• Stay current with industry trends, competitor offerings, and technological advancements to provide informed recommendations to clients.

What you’ll gain?

• Pursue additional professional training, such as the Miller Heiman Methodology.
• Gain experience in other functional areas to expand your skill set.
• Build a strong professional network in travel tech and hospitality by attending industry events and conferences.

Qualifications and Education Requirements:

• Bachelor’s degree in business, hospitality management, or a related field.
• 8+ years of experience in sales or account management, preferably within the hotel software or hospitality industry.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with CRM systems and sales enablement tools.
• Willingness to travel occasionally to meet clients or attend industry events.

Personal Attributes:

• Exceptional communication and interpersonal skills, capable of building strong rapport with diverse stakeholders.
• Strong problem-solving abilities with a customer-centric orientation.
• Results-driven mindset with resilience in overcoming challenges.
• Excellent organizational skills with a keen ability to prioritize tasks and follow through.